These terms apply to every order placed on ralvexo.shop. Please read them before ordering. By placing an order you confirm that you accept them.
Who we are
ralvexo.shop is operated by BELLA FREUD LTD, trading as RALVEXO, a private limited company registered in England and Wales under company number 08174429. Registered office: Lower Ground Floor, Leyton House, 22 Calvert Avenue, London, E2 7JP, United Kingdom. Email: support@ralvexo.shop. Telephone: +44 7109 353141. More details are on our Legal Information page.
Who can order
Our shop is intended for consumers aged 18 or over who order for their own use or as a gift. We deliver to the countries listed on our Shipping page. We sell to consumers only; we do not offer wholesale or trade accounts.
Products, sizes and images
- Each product page states what you receive — for example a top and trousers (2 pieces), a robe with its tie belt, one pair of slides or a pair of pillowcases — and the sizes available. The price covers exactly those items.
- Pieces shown together in our images (for example a robe worn over a set, or slides and bedding in a bedroom) are sold separately unless the product page lists them.
- We show colours as accurately as we can, but screens differ, so the colour you see may vary slightly.
- Garments are oversized by design. Measurements in our Size Guide are body measurements; finished garment measurements may vary by up to 2 cm.
- The fibre composition and care instructions of each piece are printed on its sewn-in label. If you need them before ordering, email us with the product code and we will send them to you.
- Our products are adult nightwear, loungewear and accessories. They are not intended as children’s nightwear.
Prices and currency
- Prices are shown in the currency of your delivery country, with the currency code next to the price (for example 88 USD, 70 GBP, 88 EUR, 619 DKK or 929 SEK). You pay in that currency. At checkout, the currency follows your billing country.
- Prices are final prices. Any VAT that we are required to charge on your order is included in the price shown.
- Delivery costs are added at checkout and shown before you pay. Import duties or taxes that may be charged by your country’s authorities are explained on our Shipping page.
- If a product is shown with an obviously wrong price because of a technical error, we will contact you before dispatch and you may cancel the order with a full refund.
- We do not currently run promotions or discount codes. If we do in future, their conditions will be shown next to the offer.
How a contract is made
- You add products to your bag (one by one, or a whole night routine at once) and go to checkout, where you enter your details and choose a payment method.
- Before you place the order you can review everything — products, sizes, quantities, prices, delivery cost and address — and correct any mistakes using the edit options or your browser’s back button.
- When you click “Place order and pay”, you make a binding offer to buy the products in your bag.
- We confirm receipt of your order by email straight away. The contract between you and us is concluded with this order confirmation email.
- If we cannot accept an order (for example because a size has become unavailable), we tell you promptly and refund any payment in full.
The contract can be concluded in English, German, Danish, Swedish or French, depending on the language of the site you order in. We store the details of your order, and you receive them in your order confirmation email. You can also view them in your account if you create one.
Payment
- The payment methods available for your order are shown at checkout. Card payments are processed by our payment provider; we never see or store your full card details.
- Your payment is taken when you place the order.
- Your bank or card statement will show the charge as RALVEXO.
- All payments are made over an encrypted (HTTPS) connection.
Delivery
We dispatch orders within 1–3 business days. Delivery costs, delivery times and information on customs are on our Shipping page. The risk of loss or damage passes to you when the goods are delivered to you or to a person you have named.
Right of withdrawal and returns
If you are a consumer in the EU or UK, you have a statutory right to withdraw from your purchase within 14 days of delivery without giving a reason. In addition, we accept returns of unworn items within 30 days of delivery. Full information, including the model withdrawal form and our online withdrawal function, is in our Returns & Refunds policy and on the Withdraw from contract here page.
Faulty goods and legal guarantee
We are responsible for supplying goods that match their description and are free from defects. If an item is faulty or not as described, please contact us; you are entitled to the statutory remedies available in your country (such as repair, replacement, price reduction or refund). We do not offer an additional commercial guarantee.
Care of your pieces
Follow the care label. Collars and piping keep their line best when the piece is washed with similar colours and dried flat. Damage caused by not following the care label is not a fault.
Liability
We are liable for foreseeable loss or damage caused by our breach of these terms or our negligence. We are not liable for loss that was not foreseeable when the contract was made. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited by law, and nothing affects your statutory rights as a consumer.
Personal data
We use your personal data only as described in our Privacy Policy.
Complaints and disputes
If you have a complaint, please email support@ralvexo.shop. We reply within two business days and aim to resolve every complaint within 14 days.
We are not obliged and not willing to take part in dispute resolution proceedings before a consumer arbitration board. Consumers in the EU can get free advice from the European Consumer Centre in their country (ECC-Net).
Applicable law
These terms are governed by the law of England and Wales. If you are a consumer living in another country, you keep the protection of the mandatory consumer laws of your country of residence, and you may bring proceedings in the courts of your country of residence.
Changes to these terms
We may update these terms from time to time. The version in force when you place your order applies to that order.