Sizes and fit
Which size should I choose?
Our sets and robes are oversized by design, so take your usual size and the volume comes with it. If you prefer a closer outline, size down. The collar height is the same in every size. The Size Guide lists body measurements for every size.
Do the collars really stay up?
Yes. Each collar is cut to hold its shape. Washing and drying flat, as on the care label, keeps it that way.
What is included in a set?
A top and trousers — or a top and shorts for the short sets. The product page always says what you receive, for example “Top + trousers · 2 pieces”.
Fabric and care
What are the pieces made of?
The fibre composition and care symbols are printed on the label sewn into every piece. If you would like them before ordering, email us with the product code (for example RX-PS01) and we will send them to you.
Why is the piping always the same colour?
Because it is the season. Each season changes only the piping colour; this season it is Lacquer Red (and midnight on the Lacquer Red pieces). Everything else stays drawn the same way.
Wearing them out
Can I wear a set outside?
The sets are cut with the proportions of outerwear — standing collars, structured shoulders, wide trousers — so many people wear them to the corner shop and beyond. They are nightwear and loungewear, so use your own judgement about weather and occasion.
What is the night routine?
It is how we show the pieces that go together: the set, then a robe, slides, pillowcases and an eye mask, in the order you would put them on. You can add the whole routine to your bag at once and untick the pieces you already have.
Orders and payment
Which currencies can I pay in?
US dollars (USD), pounds sterling (GBP), euros (EUR), Danish kroner (DKK) and Swedish kronor (SEK). Prices are shown with their currency code. The currency follows your delivery country; you can also switch it in the menu. At checkout the currency follows your billing country.
Which payment methods do you accept?
The payment methods available for your order are shown at checkout. Card payments are handled by our payment provider over an encrypted connection; we never see or store your full card number.
What will appear on my bank statement?
The charge appears as RALVEXO.
Do you have discount codes or sales?
No. We do not run promotions or discount codes at the moment, so the price you see is the price for everyone.
Can I send an order as a gift?
Yes. Enter the recipient’s delivery address at checkout and write a short message in the order notes field; we include it on a card in the parcel.
Can I change or cancel my order?
Email us as soon as possible. We can change or cancel an order free of charge until it has been dispatched. You can also use the withdrawal form.
Delivery and returns
Where do you deliver and how much does it cost?
We deliver to the United States, the United Kingdom, the Eurozone countries listed at checkout, Denmark and Sweden, at one flat tracked rate per order. See Shipping for costs and times.
How do returns work?
You can return unworn items within 30 days of delivery. EU and UK customers also have a statutory 14-day right of withdrawal. See Returns & Refunds.
Contact
How can I reach you?
Email support@ralvexo.shop or call +44 7109 353141, Monday to Friday, 9:00–17:00 UK time. We reply to emails within two business days.