Every order ships with a tracked service. This page explains where we deliver, what it costs, how long it takes and what happens at customs.
Where we deliver
We deliver to the United States, the United Kingdom, Germany, Austria, the Netherlands, Belgium, Luxembourg, France, Ireland, Finland, Italy, Spain, Portugal, Denmark and Sweden. If your country is not listed at checkout, please email us before ordering.
Delivery costs and times
Every order ships at one flat rate, whatever its size. The cost is charged in the currency of your delivery country and is shown in your bag and at checkout before you pay.
| Delivery country | Standard tracked delivery | Estimated delivery time after dispatch |
|---|---|---|
| United States | 8 USD | 6–12 business days |
| United Kingdom | 5 GBP | 3–6 business days |
| Germany, Austria, Netherlands, Belgium, Luxembourg, France, Ireland, Finland, Italy, Spain, Portugal | 8 EUR | 5–10 business days |
| Denmark | 59 DKK | 5–10 business days |
| Sweden | 89 SEK | 5–10 business days |
We do not currently offer free delivery or express delivery. Delivery times are estimates from our carriers and are not guaranteed; public holidays and peak seasons can add a few days.
Processing time
We pack and dispatch orders within 1–3 business days (Monday to Friday, excluding UK public holidays). When your parcel leaves us, we email you a dispatch confirmation with the tracking number and the carrier’s tracking link.
What is in the parcel
You receive exactly the items and quantities listed in your order confirmation. A pyjama set is a top with trousers or shorts; a robe comes with its tie belt; slides are one pair; pillowcases are a pair of two cases (pillows not included). Pieces shown together in our images — for example a robe over a set — are sold separately unless the product page says otherwise.
Gift orders
You can send an order straight to someone else by entering their delivery address at checkout. Use the order notes field for a short gift message and we will include it on a card in the parcel.
Customs, duties and taxes
Your dispatch confirmation tells you where your parcel is sent from. If a parcel crosses a customs border on its way to you, the destination country may charge import VAT, customs duties or a carrier clearance fee.
These charges are set by the authorities of the destination country and are not included in our prices or delivery costs unless the checkout says otherwise. They are payable by the recipient. If we know before dispatch that such charges will apply to your order, we will tell you by email and you may cancel the order free of charge before it ships.
Tracking and delivery problems
- Parcel delayed: if your parcel has not arrived 10 business days after the latest estimated date, email us with your order number and we will open an investigation with the carrier.
- Lost parcel: if the carrier confirms the parcel is lost, we send a replacement or give you a full refund, whichever you prefer.
- Damaged parcel: please take a photo of the packaging and the item and email us within 14 days of delivery. We replace or refund damaged items and cover any return cost.
- Wrong address: please check your address at checkout. If you notice a mistake, email us straight away; we can correct it until the parcel has been dispatched.
Contact
Questions about delivery? Email support@ralvexo.shop or call +44 7109 353141, Monday to Friday, 9:00–17:00 UK time.